Shipping policy

We take pride in ensuring your jewelry arrives safely and swiftly.

Processing:

Orders are prepared within 2-3 business days after confirmation.
Orders placed on weekends or public holidays will be processed the next business day.
You will receive an order confirmation message followed by a dispatch notification once your order has been handed over to the courier.

Delivery Time frame:

We deliver across Pakistan through trusted courier partners.

Estimated delivery timelines:

Major Cities: 2–4 business days
Other Cities: 3–7 business days
Remote Areas / Villages: 5–9 business days

Please note: Delivery times may vary due to weather conditions, road closures, courier delays, or seasonal workload.

Order Tracking:

Once your order is shipped, you will receive:

A tracking number
Courier name
Tracking link (if available)

You can track your order using the provided details.

Delivery & Contact Responsibility:

To ensure smooth delivery, customers must provide accurate address and contact details. Our courier partners attempt delivery 2–3 times; however, if delivery fails due to unavailability, incorrect information, or unanswered calls, the parcel may be returned to us.

Damaged or Tampered Package:

If your parcel arrives damaged, opened, or tampered with, please do not accept it. Ask the rider to mark it as "Return to Sender" and contact us immediately with photo or video evidence. Once verified, we will arrange a replacement accordingly.

Payment Responsibility:

Lumiere is only responsible for payments made through our official account. We are not liable for any payments made directly to riders, individuals, or courier staff. Any unauthorized or direct payments outside our system will be the customer's responsibility.