Refund policy

We want you to love your LUMIERE piece. If it’s not quite right, we’re here to help.

Exchange Process

  • Contact us immediately within 3 days of delivery on Whats-app at 03173931266 . Our team will evaluate the issue and work to resolve it promptly.

  • We offer a doorstep exchange service for your convenience.Our rider will pick up the product and deliver the replacement simultaneously.

  • Courier exchange charges will apply for size-related exchanges.

  • The product must be unused and returned with its original packaging.

 Important Notes
Exchange is subject to the availability .If unavailable, you may wait for the restock.
Items showing signs of wear, damage, or alterations will not be accepted.
The doorstep exchange service may not be available in certain cities. In such cases, alternative arrangements will be provided.
Exchanges can take 1-2 weeks to process and replace, depending on availability and logistics.

Returns & Refund Policy
At LUMIERE, we take pride in our handcrafted jewelry. Returns are accepted under the following conditions:

Eligibility for Returns

  • Damaged or Defective Items: Returns are accepted only for items that are damaged or defective upon receipt. Please inspect your jewelry immediately upon delivery and contact us within 48 hours if there is an issue.

  • Original Condition: Items must be returned in new, unworn condition with undamaged LUMIERE jewelry box. The box is considered part of the product and must be protected during shipping.

  • Return Shipping: Shipping costs for returns are the customer’s responsibility. We recommend using a trackable shipping service, as we cannot be held responsible for items lost in transit.

Refund Method & Conditions

  • Refund Process: Approved refunds will be processed via Bank Transfer. Please note that the refund will include the product value only; original shipping charges are non-refundable.

  • Final Inspection: LUMIERE Jewelry reserves the right to make the final decision on whether an item is eligible for a refund based on its condition upon return.

Important Notes
Items that do not meet the above conditions—including those with damaged packaging or signs of use—will not be eligible for a refund.
Ensure the item is securely packaged for the return trip. LUMIERE Jewelry is not responsible for items damaged during return shipping due to poor packaging.

  • Right of Refusal: LUMIERE reserves the right to refuse a return or refund if the request is deemed unreasonable or does not align with our quality standards.

Customized Items:
Customized or personalized items are not eligible for refund at any cost. We may offer adjustments where possible, but refunds will not be provided.